Promotional Pens - Promotional products

FREQUENTLY ASKED QUESTIONS

Q1: Why are you known as About Pens, Promotional Pens, & Adept Promotional Services?
Q2: Why buy from You?
Q3: Do you send out samples?
Q4: If I place my order today, when will I receive it?
Q5: Do you offer rush Service?
Q6: How do I send my artwork?
Q7: I want to place the order but I am unsure what my design will look like?
Q8: What colour print on the pen can I have?
Q9: How many characters is allowed in the print?
Q10: Can we have a logo?
Q11: Can I place an order with items of assorted colors?
Q12: What coloured writing ink is in the pen?
Q13: How do I pay?
Q14: How do you send your products?
Q15: What if I receive damaged or broken items?
Q16: How do I track my order?
Q17: Do you offer price matching?
Q18: How is my privacy Protected with you?

Q1: Why are you known as About Pens, Promotional Pens and Adept Promotional Serices?
A: They are all registered trading names for CONMARA P/L (ABN 46 968 870 360). ADEPT PROMOTIONAL SEVICES was formed in 1985 to handle the full range of Promotional Products, still found in our Suppliers' Catalogues at the bottom of our website. ABOUT PENS and PROMOTIONAL PENS were registered in 2003 to handle just the pen sales.

Q2: Why buy from You?
A: We have been in business since 1985, and feel that with that many years experience we must be doing something right. Many of our products are directly imported, thereby cutting out the middle man, and we can pass on the benefits to you. We give friendly service and strive for 110% Customer Satisfaction.

Q3: Do you send out samples
A: We are happy to provide samples however we do require samples to be returned to us, to assist in keeping our prices low. We will supply up to 3 metal or 3 plastic pens for your consideration, but we would ask that the samples be returned to us within 21 days, unless you wish to keep them and be invoiced at the first price point. Brand name pens such as Ferrari, Rotring, and Waterman etc will be charged out, and are not available as returnable samples.

Q4: If I place my order today, when will I receive it?
A: Delivery is usually 7 - 10 working days from approval of art and confirmation of order.

Q5: Do you offer rush Service?
A: Yes we offer a 48-hour rush as well as a 4-day rush service. The rush service applies to items that we have in stock, and delivery to those areas serviced by the Next Business Day network, as specified by Australia Post.
Remote townships not guaranteed. 48-hour rush is an additional $50 per 500 pens. 4-day rush is an additional $30 per 500 pens.

Q6: How do I send my artwork?
A: Email your artwork to info@aboutpens.com.au, and that will go straight to Di. Send your logo as a PDF, high resolution JPEG, Corel, PDF, or Photoshop.

Q7: I want to place the order but I am unsure what my design will look like?
A: Just tell us what you want and we will superimpose it on a pen for you to see. We will send you the proof for your approval, and production will not commence until after you have approved the proof.

Q8: What colour print on the pen can I have?
A: You may choose any colour. If it is to be specific, you will need to supply us with a PMS number, or you may just want to match the trim colour of the pen.

Q9: How many characters is allowed in the print?
A: We don't work with characters, you will see that each pen has a print area so it is up to you how big or small you want your message to be.

Q10: Can we have a logo?
A: Yes, and there is no extra charge for a logo. However you must remember that a pen has more length than height and not all logos suit being shrunk to such a small size

Q11: Can I place an order with items of assorted colors?
A: Yes you can. If it is one of our in house pens there is no charge, however if it is from one of our suppliers there is a $5.50 charge per colour change. If there is to be a colour change in printing ink there will be a $20.00 wash up cost.

Q12: What coloured writing ink is in the pen?
A: The pens come with black ink, but we do sell blue refills if required,

Q13: How do I pay?
A: We accept direct deposit (Bendigo Bank, BSB 633 000, Account No 120698931), Master Card or Visa (1.9% charge surcharge on credit card payments), cheque, money order or C.O.D.

Q14: How do you send your products?
A: We generally use FASTWAY, and they will require a street address, and a signature as proof of delivery.

Q15: What if I receive damaged or broken items?
A: In the event that damage is incurred, if obvious at time of delivery e.g. outer carton, please note it on the delivery docket and advise us. If it is not visible until open, advise us, and we will either replace or credit the damaged pieces.

Q16: How do I track my order?
A: Fastway has an internet tracking service at www.fastway.com.au You will be advised of your tracking number when the goods are dispatched.

Q17: Do you offer price matching?
A: Yes. We offer 110% total price guarantee. We believe that our prices are extremely competitive, and offer to match any competitor's price. The product must be exactly the same, at a regular price and from an Australian Company. Remember our prices include everything, setup, delivery, art including logo and GST.

Q18: How is My Privacy Protected with you?
A: We value your business, and your trust. Therefore, we will not sell, rent, nor give away any customers' e-mail address to other businesses. The reason we request your e-mail address is so we will be able to send you information regarding your order, (order confirmation, order processing, and tracking number). We may e-mail you discount offers in the future. If you do not wish to receive such mailings, we have an unsubscribe button at the bottom of our "Special Offers". Click on this and we will remove you from our mailing list.

We thank you for your business and trust. If you have any further questions, please don't hesitate to call our toll free number (1800 008 466), or if you want to place an order, please use this form.

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